EnergyIQ's ongoing remote monitoring and maintenance services can assist in improving occupant satisfaction and building performance while increasing employee productivity and profitability. EIQ offers monitoring of virtually any facility system including building automation, security, video surveillance, life safety, critical process, on-site generation, power, data and refrigeration.

By monitoring buildings in real time, we can prevent most mechanical system failures from happening. If they do fail, we are able to immediately notify you of the issue by text message, email, or phone call and dispatch the appropriate professional field resources to detect and fix the problem before you or your occupants are even aware of the problem. In addition, we are able to provide information and strategies to address system inefficiencies, consolidate service information, and ensure content that is easily accessible though our Web enabled platform.

The EIQ Support Center & Staff Provides The Following Services:
  • Periodic monitoring of your building controls system and energy usage
  • Preventative maintenance and continuous commissioning programs
  • Respond to and diagnose alarms with immediate remote repair if possible
  • Dispatch selected vendors to repair equipment selected for coverage
  • Dispatch Field Service Technician, as necessary, to repair issues with your building controls system.
  • Track reported problems and resolution

In addition, our team of field and system engineers combines service and knowledge of your system to keep your building running smoothly. The results of EIQ's maintenance solutions are informed clients, healthy buildings, less downtime and fewer business interruptions, while saving energy and lowering overall operating costs.

Service Plan Overview
  No Plan Silver Gold Platinum
Hours of Availability 8AM - 5PM EST M-F* 8AM - 5PM EST M-F* 8AM - 5PM EST M-F* 24 hours/day
7 days/week
Response Time for First Action (up to) 1 week 8 hours 4 hours 2 hours
Telephone Support Calls per month included (calls over monthly limited bill at 1/2hr. per call @ T&M labor rate) T & M 5 10 unlimited
Scheduled Software Maintenance (Backups, Inter-revision upgrades) None 2x/year 4x/year 4x/year
HVAC Controls System Inspection & Test (Via remote connection) None 2x/year 4x/year 4x/year
Custom Reporting package, including:
• Override Report
• Summary of Operator Activity
• Alarm & Service Call Report
• Summary of Alarm and Technical Contact Report
• Summary of Unresolved Mechanical and Electrical Issues
None None None Monthly
Field Service Fees Full price
2 hour minimum
5% Discount
2 hour minimum
10% Discount
No minimum
15% Discount
No minimum

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